Privacy Policy

At New Potential pty ltd, we value your privacy and are committed to protecting the personal information of our participants. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you engage with our services. By using our services, you acknowledge and consent to the practices described in this Privacy Policy.

Information We Collect:

1.1 Personal Information:

We may collect personal information from you, including but not limited to:

Contact information (e.g., name, address, email address, phone number)

Demographic information (e.g., age, gender, occupation)

Medical information relevant to therapy services

Information related to your therapy sessions, assessments, and progress

1.2 Non-Personal Information:

We may also collect non-personal information that does not directly identify you. This may include aggregated data, statistical information, and analytics regarding the use of our services.

How We Collect Information:

2.1 Direct Collection:

We collect personal information directly from you when you provide it to us through our website, registration forms, intake forms, or when you communicate with us via email, phone, or in-person.

2.2 Collateral Information Collection:

With your consent, we may gather information from individuals in your formal and informal support network. This may include doctors, therapists, teachers, support workers, family members or through provided reports.

2.3 Though our website

Use of Information:

We use the collected information for the following purposes:

To provide therapy services and related activities tailored to your needs

To communicate with you regarding your appointments, progress, and updates

To improve and personalize our services and content

To respond to your inquiries, requests, or complaints

To comply with legal and regulatory obligations

To protect our rights, property, and safety, as well as those of our participants and the general public

For quality assurance, research and analysis to enhance our services

To collaborate with members of the participants support team to improve services provided

Disclosure of Information:

We may disclose your personal information in the following circumstances:

With your consent

In response to a valid court order, governmental request, or to comply with applicable laws and regulations

To protect our rights, property, or safety, and that of our participants or the general public

If there is a serious and imminent threat to a participant's life, health, or safety, or that of another person

Data Security:

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes

implementing appropriate physical, technical, and administrative security measures. However, please note that no method of data transmission over the internet or electronic storage is completely secure.

Retention of Information:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights:

You have certain rights regarding your personal information, including the right to access, correct, update, delete, or restrict its processing. To exercise these rights, please contact us at kendall@nptherapy.com.au or 0473348402.

Third-Party Websites and Services:

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of those third parties before providing any personal information.

Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately.